Support
Email hello@arthavault.app and a person will read it. We aim to reply within two working days; we're a small team, so that is a genuine target rather than a guaranteed service level.
Please include the email address on your account. For anything about your data rights under UK GDPR, write to privacy@arthavault.app instead — it reaches the same people but is logged as a data request.
Common questions
- How do I delete my account?
- From Settings when you're signed in, or see the account deletion page. Deletion is immediate and cannot be undone — there is no grace period and no way for us to restore an account afterwards.
- Is my bank connected to ArthaVault?
- No. Everything you see is what you or your household have entered. ArthaVault does not connect to any bank account and cannot move money.
- Who can see my figures?
- Only you, unless you explicitly share an item with a household. Nothing is shared by default and nothing is shared in bulk — each asset, debt or goal is an individual choice, and you can stop sharing at any time.
- Why isn’t receipt scanning reading my receipt?
- Automatic reading is unavailable at the moment. Your photo still uploads and you can type the details in — nothing is lost. Use a JPEG, PNG or WebP under 5 MB; HEIC photos from an iPhone and PDFs are not supported.
- Can I use ArthaVault outside the UK?
- ArthaVault is built for UK finances — sterling, UK tax wrappers (ISA, SIPP, Lifetime ISA) and the UK State Pension. It will not give sensible answers for another country's tax system.
- Is ArthaVault financial advice?
- No. ArthaVault is an information tool, not a financial adviser, and nothing in it is a personal recommendation. See the FCA disclaimer.
- How many people can share a household?
- Up to three, including you. An invitation that hasn't been accepted still holds a place, so a household of two with one invitation out is full.
- I’ve been charged and I want a refund.
- Email hello@arthavault.app with the email address on the account. If you subscribed through the App Store or Google Play, refunds are handled by Apple or Google directly and we cannot issue them for you.
ArthaVault is a product of BNS Design Solutions Limited, registered in England and Wales (Company No. 15561955).